Privacy Policy
For the purposes of the Data Protection Act 1998 (the "Act"), the data controller is Eastern Counties Refrigeration Ltd, 55 Eastern Way, Bury St Edmunds, Suffolk, IP32 7AB
We at Eastern Counties Refrigeration Limited, (ECR Ltd) are committed to protecting your privacy. This privacy policy sets out how ECR uses and protects any information that you give us when you use this Website.
This Privacy Statement covers information which is collected by Eastern Counties Refrigeration Ltd from this website only.
The following now provides an overview of how we protect your privacy during your visit to our website.


This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. By using the Website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the Website.
ECR Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14th June 2018.

What we collect 

Eastern Counties Refrigeration Limited collects non-personally-identifying information from you
Information that you provide by completing forms on our website, including information provided at the time of registering an account.
Any requests of services from ECR Ltd, by email, phone, or website, further information may be requested, and notes taken and recorded on file,  to ensure we meet the needs of our clients.
Information for account purposes will be recorded, transactions, and administration of your orders recorded on ECR Ltd files.
General log of our visitors to ECR Ltd Offices will be held on file for our own purposes.

Use of Cookies

Our website uses a number of cookies which collect information, including IP Address, operating system and browser type.  This does not identify individual users personal details.

Gathering of Personally-Identifying Information 

Potential clients who access ECR Ltd website choose to interact with ECR Ltd in ways that require ECR Ltd to gather personally-identifying information (PII). The amount and type of information that ECR Ltd gathers depends on the nature of the interaction. For example, if we are asked to quote, send information, we will request their name and email address. In each case, ECR Ltd collects such information insofar as is necessary or appropriate to fulfil the purpose of the visitor's interaction with ECR Ltd and to keep them updated throughout the quotation process. ECR Ltd does not disclose PII other than as described below. Visitors may always refuse to supply PII, with the caveat that it may prevent them from receiving their full requirements.

How We Use Information We Collect 

We use the information we collect only in compliance with this Privacy Policy.

Aggregated Statistics and Reports 

ECR Ltd may collect statistics on our visitors to its website, which may be used in public reports. As an example, ECR Ltd to manage how they receive new potential clients, whether its by telephone, website, or word of mouth.

Protection of Certain Personally-Identifying Information 

ECR Ltd discloses potentially personally-identifying information and personally-identifying information (PII) only to its employees, contractors and affiliated organisations that:
need to know that information in order to process it on ECR Ltd’s behalf or to provide services to ECR Ltd clients, and have agreed not to disclose it to others  Some of these employees, contractors and affiliated organisations may be located outside of your area - by using the ECR Ltd website, you consent to the transfer of information to them. ECR Ltd will never rent or sell potentially personally-identifying information and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations as described above, ECR Ltd discloses potentially personally-identifying information and personally-identifying information only when required to do so by law, or when ECR Ltd believes in good faith that disclosure is reasonably necessary to protect.

Information Use, Access, Disclosure and Protections 

We use your information, including any PII, to fulfil any other purposes for which you provide your information, for any other purpose as described to you at the time your information is collected or for which your consent is given or for any other purpose in our sole judgement to improve or enhance our user's website experience or to improve our operations and obligations.
Nothing in this Privacy Policy is intended to interfere with our ability to transfer all or part of our business, equity interests, or assets (including this website) to an affiliate or unaffiliated third party at any time, for any purpose, without any limitation, and without notice or any compensation to you.
The appropriate method(s) for accessing your information, if any, will depend on which of our websites and services you have visited or used. We use reasonable and customary security measures to protect your information collected through this website. However, no method is 100% safe, but we ensure we do the best we can to meet this.


The internet and data privacy best practice are both constantly developing. ECR Ltd reserves the right to amend this Privacy Policy at any time and from time to time. If this Privacy Policy changes in any way, we will post an updated version on this page. Regularly reviewing this page, therefore, ensures you are always aware of what information we collect, how we use it and under what circumstances if any, we will share it with other parties. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change. If you decide to visit ECR Ltd website, your visit and any possible dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of English law.

Customer Testimonials and Comments 

We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.

Contact Us

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please contact us at any of the following:

Post to;
Eastern Counties Refrigeration Limited
55 Eastern Way
Bury St Edmunds,
IP32 7AB
Phone: 01284 762818